Please click the tabs below to view our policies.
Please click the tabs below to view our policies.
Online Orders - Cancellations & returns
Cancellations & Returns Policy
Thank you for ordering from The HoneyPot Company
If you are not entirely satisfied with your purchase, we’re here to help.
We use square to process payments. If you cancel your order before we have started making it or dispatch then we can refund your payment in full. If your order has already been made and dispatched it can be cancelled but no refund will be given.
Unfortunately we cannot offer returns on perishable goods.
If you unpack your product and find that it is damaged, please contact us and provide a photo of damage to the product and packaging. We can then resolve the matter quickly.
If you have any questions on how to return your item to us please get in touch.
Delivery and Carriage
DELIVERY AND CARRIAGE
All brownie box orders are dispatched on Wednesdays so that we have time to make them fresh to order.
Most brownie boxes will arrive within 1-2 days, but this is not guaranteed – please allow 3 working days from the dispatch date for your order to arrive. If your order hasn’t arrived in this time, please get in touch and let us know!
|UK||1-3 days FREE DELIVERY|
If you have any questions or specific requirements please contact us.
The Honeypot Company takes the protection of your financial information seriously which is why we use Square to handle all of our transactions. Our website uses SSL encryption to keep your connection private and no financial information is held by us ensuring your details are kept safe.
If you choose to save payment information on the My Account page, your card details will be held securely by Square. We do not hold a copy on our own web server.
Last updated: 17/11/20
The Honey Pot Tearoom is based in Roslistion, Derbyshire. The Honey Pot Coffee Shop is based on Wharf Road in Burton On Trent, Staffordshire. The Honeypot Bakery is based in Swadlincote, Derbyshire.
Our website address is: https://www.thehoneypotcompany.co.uk
We do not actively collect personal data for marketing purposes. The only data we store is covered by the key lawful basis for data processing set out by ICO in the General Data Protection Regulation (GDPR).
Your name and contact information will be stored with your consent (or implied consent such as making an enquiry on our website) so that we may contact you in relation to your enquiry.
We will only keep your contact details for marketing purposes if you explicitly opt in to our mailing list.
If you are an existing customer we may also opt you in to our mailing list under the legitimate business interest basis for processing your data. You will be given the opportunity to opt out in the footer of every marketing email you receive from us.
We may contact you in relation to an ongoing contract.
We may contact you in relation to legitimate business interest.
Your data will be kept on record for financial accounting purposes which we are legally required to maintain records of.
When visitors leave comments on our website we collect the data shown in the comments form, the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Google Analytics Cookies on this website use the following names:
The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track you as you navigate our website;
(2) to analyse the use of our website;
__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
This website does not send third-party cookies.
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Safari you can block cookies by selecting Private browsing.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer:
In Internet Explorer, you must manually delete cookie files;
In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.
Obviously, doing this may have a negative impact on the usability of many websites.
This website is based on WordPress (a content management system) and by default, it does not share your personal data with anyone.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service. Any messages sent to us via a contact form on this website are sent by email directly to us for processing.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO (Data Protection Officer), please use the contact details on the contact us page.
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